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We’re Mobile! Mobile Web Banking is here!
First it was telephone banking, then came online banking – now you can bank securely and virtually
anywhere you have an internet connection. Mobile Web Banking has arrived for your smart phone. You
can:
- check account balances and view transaction history
- pay bills
- set up new bills
- transfer funds within your account
- manage future dated bills and transfers
- check rates and find ATM locations
- e-mail for support
To go mobile, all you need is access to online banking and a quick visit to www.hmecu.com/mobile
Mobile Web Banking FAQ
1. How is Mobile Web Banking different from online banking?
Mobile Web Banking offers online banking functionality that is optimized for the small screen size of a
mobile phone. It does not require downloading or installing any application and is designed specifically for
use with mobile phones with desktop-class web browsers.
2. Is my personal information as secure in Mobile Web Banking as in online banking?
Yes, your personal information is just as secure in Mobile Web Banking as in online banking. The login
credentials including your password are protected.
3. What does it cost to use Mobile Web Banking?
Since Mobile Web Banking uses data, your mobile carrier will charge you data rates for using Mobile Web
Banking. Check applicable charges for mobile web browsing carefully with your carrier. If you use Mobile
Web Banking on a free Wi-Fi connection, then you will not be charged data rates.
4. What if I lose or misplace my mobile phone?
If you lose your phone, your accounts can only be accessed if someone has the correct login credentials.
If your login credentials have been compromised, please contact HMECU immediately.
5. Will Mobile Web Banking work outside of Canada?
Mobile web banking for smart phones will work in any country where your mobile carrier's data plan will
work. However, while Mobile Web Banking is a free service from HMECU, your mobile carrier will likely
charge for accessing data while roaming. We recommend that you check with your mobile carrier before
using Mobile Web Banking on your smart phone outside of Canada.
6. How is Mobile Web Banking different from a downloadable application (app) from the Apple
iTunes App Store or Blackberry App World?
Mobile Web Banking does not require any software to be downloaded to your smart phone. Mobile Web
Banking is functional on any smart phone with a desktop-class browser and is not limited to one type of
phone, allowing us to provide Mobile Web Banking to a broader range of smart phones.
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