Graham Clark is always available, knowledgeable, friendly and makes banking and investing problem free.
Marilyn D.

Joanne is always pleasant.  Gets answers to my many, many, many questions very quickly.  Very approachable.  One of the many great team players you have at HMECU.
John P.

As a member of the CU for now 50 years, I have had the pleasure of being served by Debbie for at least 20 of those years; and what a delightful experience it is to have her solve or resolve what seems like a major problem.
Her helpful, and sincere manner is indeed refreshing, and always appreciated.
It was a delight to meet her face to face for the first time last summer, when my wife and I stopped in at her office.
She truly represents the CU admirably, and gives new meaning to "customer service".
Livingston C.

Nancy was very accommodating and extremely efficient on getting our documents processed.  We appreciate her efforts and want to thank HMECU for their friendly staff!
Sandra P.

I don't have anyone in particular, but all of your staff are exceptional. Even in my times of dire straits they have spoken to me with nothing but understanding and respect. I am proud to bank at HMECU. All of the staff are fantastic & I have never had a bad experience.
Coleen C.

Debbie has provided me with outstanding service over many years. She is always available to address my concerns and gives me valuable advice on the credit union's services. She is always a cheerful and patient individual and I believe she deserves recognition.
Bill R.

I would like to make a "change" in your bank site "Tell Charlie"...
I decided not to tell in this occasion something that I do not like about your Bank...  Instead I want to tell something that I like about your Bank to my "family, co-workers" and you..!
Last December, 2007 I had the pleasant experience to sign my mortgage papers served by Ms. Joanne Foster, Manager of the Hamilton St. Josephs Hospital Office.  Her advice, kindness and professional attention were just excellent.
I am pleased for what she did for me and I believe you should know about it.
As a client of your Bank for several years once again I want to say thank you for your services and good work.
Sincerely yours,
Rodrigo B

I unfortunately had an emergency situation arise on a weekend, and needed to access my account.  Having recently declined a debit card on my account (which I will now get), I remembered just logging in for the first time and seeing that the Hamilton Branch was open on Saturdays.  I frantically got on the highway from Brantford, and called ahead to the Limeridge Branch letting them know I was on my way.  I pulled onto the parking lot at 12:04pm and the wonderful staff (Tonia) waited for me to make my withdrawal.
I can\'t tell you how much this was appreciated and this type of service is unheard of at other banking institutions.
Unfortunately I was too distracted to get the names of the receptionist on the phone that I talked to and the teller I dealt with.  They were wonderful and very understanding.
From the bottom of my heart THANK YOU!!!!!
Laura G.

Although I usually go to the Limeridge Branch, my loan application was redirected to Pat at the Main West Branch.  She handled my application and consolidation with total professionalism but yet she was super nice.  She asked the right questions and found a great solution for me that I didn’t even think of.  For me, sometimes dealing with banking can bring out anxiety. But her demeanor is so pleasant. She exudes niceness and calmness. She's super efficient and organized and because she had it all together I didn't need to get all flustered.  I'd deal with her again anytime even if it means driving across town!
Kathleen S.

For Ruth. I'm not sure of her last name - but she is always so helpful - has suggestions for me and my money and her smile says it all - always a pleasure when she takes care of me - it's fun to come in.

You cannot find finer staff members if you tried, we have the best of any branch that I have been to; so kudos to your staff and a pat on the back.
Marvin H.

I just love the staff at the Brantford HMECU. I have to agree with Daphne V. There is NO other financial institution I have ever been that greets you as soon as you walk in with your name and in such a cheery fashion. They have come through for me in a few situations that any other financial institution wouldn't have made the time. They are awesome one and all.
Thanks for such an incredible banking staff!!!
 Bill G.

Liz has gone out of her way for four years to help me with every transaction. 

I have had to work hard to re establish personal credit and finance history and her warm, professional, patient and friendly manner has helped me out every step of the way.  It's service like this that differentiates HMECU from any other institution.

Thanks for treating me like an individual and helping me out whether with loans, mortgages investments etc. 

Thanks for being there along the way.
Michael D.

My wife and I were in the Limeridge branch today to apply for a loan and handle some other banking business. Lena was very helpful and courteous to both Linda and I.
We are both proud to be members of HMECU.
Thank you
Robert K

Anytime I have any sort of a problem minor or major, and I cannot come in, I can call James, if he is busy with a customer he will always call me back and help me with whatever. He is always so willing to help and always so pleasant and nice. He is a true gentleman.
Diane S.

I would like to nominate Joanne for the Outstanding Employee Recognition. In September my car was broke into and a cheque book stolen. The police advised me to contact my bank. So I did. I spoke with Joanne who booked an appointment for me to come in and see her. Joanne advised me of what would be the best thing to do in this case. Joanne did all the necessary paperwork, tagged the old account so any EFT\'s could be redirected to the new account. Joanne made the transfer of accounts very simplified for me. I called Joanne on several ocassions with questions she always took my phone call and reassured me everything would be okay and that it would be looked after. She always treats me with respect and never makes me feel stupid when I ask questions. She has a very friendly and professional demeanour. She is a definite asset to HMECU. You should be proud to e represented by such a staff member.
Cheryl E.

Joanne was very accommodating when we moved in July. She was able to make our moving experience very easy with organizing and preparing the necessary paperwork,etc. Thanks Joanne!!!! We miss you at the Limeridge Branch!!!
Sandra P.

Joanne came highly recommended by my coworkers b/c of her kind disposition and fantastic customer service skills. I\'d forgotten what customer service was, and Joanne has reminded me! I feel VERY comfortable asking her questions and am so pleased with my experience thus far. Please recognize her as the valuable representative that she is. We\'re lucky to have her!!
Tanya B

We would like to thank Gisele for all the work she did to make our visit to the credit union a positive experience. Gisele went far and beyond to help us achieve our plan. On our next visit to the credit union will be asking to work with Gisele.
Diane R.

She (Gisele)is the kindest, most understanding person I have ever met she took time to help me and went out of her way.
Roger B.

A couple of weeks ago I checked my bank account over the phone and noticed that it appeared as though an EFT had come out twice on consecutive days. I called clearing early in the morning long before the branch had opened. I left a message on the machine to have someone call me back regarding my concern. Not long after Yole called me back to explain that they had been experiencing some computer difficulties but the tech was there addressing the problem. I informed Yole that I was waiting for a cheque to clear and with the double EFT that had gone through my account I no longer had enough funds to cover the cheque. Yole said she was unable to access the computer at the present time due to the system being down but would look into it as soon as it was up and running. I said as long as the cheque wasn\'t there today I wasn\'t too worried about it and there was no need to call me back. A couple of hours later Yole called me on my cellphone to notify me that the double EFT had been corrected (part of the computer problems) and, in fact, the cheque was not there that day as well.
Yole didn\'t have to take the extra step of calling me back a couple of hours later on my cellphone to update me on the situation, but she did and it absolutely alleviated my concern regarding the cheque going NSF.
Thanks Yole, awesome job!!!
Chris M.

Joanne has always been pleasant helpful and efficient in her work, always willing to assist in my banking needs and with what best suits my banking situations. Great girl!
Debra B.

My wife Brigitte was unable to move her car. Michelle offered to give my wife a ride home. I know that was outstanding service. Only at a Credit Union. I truly appreciated Michelle helping my wife.
Frank V.

Kathee has always gone the
distance for all of her customers with understanding and compansion and
I hope she knows how valued she is. She has always made life easier for
us when we have needed it.
Susan P.

This is coming a little late but last year when we were moving Joanne handled everything with our mortgage and changing things over to our new house. She was so pleasant and professional and always took times to explain things to us. She never made us feel like we were wasting her time. I know she has since transferred to the new St. Josephs branch but I just wanted to say she represents your company in the best possible way. We miss her at the Limeridge branch but wish her well in her new position!
Cathy P.

She (Mary) went above and beyond to help us and was extremely friendly. Thanks for a great experience.
Lori S.

Nasim is always polite , helpful , respectful and never treats us as if we were asking a favour for the hundredth time. she is awesome to deal with.
Cameron R.

Early this year my husband and I attended the HMCU with a problem. It was discussed with a young women ( who was curteous aswell) although not fully knowledgeable about our situation. She said the HMECU could do nothing for us. I spotted Charlie Collura, explained our frustation and he in turn put us on to Bonnie.
Bonnie listened, asked questions and after realizing how frustrating our situation was made several phone calls on our behalf to clear this matter up.
I have meant to send a letter of appreciation and now I have my chance.
I realize Bonnie has now moved onto the west end location and I will certainly call on her again if need be.
Thanks to Bonnie I have decided to keep my account at the HMECU.
Mary D.

Barb has always acted in a professional manner - she has been warm and friendly while completing customer service accurately and efficiently. I always look for her when I enter the branch. And I always prefer her services.
Elizabeth E.

I deposited a significant amount of money from selling my vehicle and Ruth recommended that I open a special savings account at 3.25%. I thought this was a very nice gesture on behalf of her part as I was planning on putting this money into my chequing account. We also cracked a few jokes about how I was going to withdraw a few thousand dollars and purchase Gucci shoes.
Overall, it was a pleasant and entertaining experience.
Thanks Ruth! Mark Z.

I have to nominate all staff as in over 35 years, I have not had one bad experience, even when the girls and guys have a tiring day they are always cheerful and very professional. way to go girls and guys.
Marvin H.

We have gotten to know her (Colleen) over the last several years, she has ALWAYS provided help to us without hesitation! A real assest to the Credit Union.
Brett C.

Maybe this isn't outstanding to some but it was to me, Liz got me up and running for on-line banking and took care of start-up troubleshooting for me. She's always nice as well and that counts for something.
Clint S.

Extremely helpful(Nora) and friendly at all times. New account set up for my son was smooth and pleasant. Explained all details and were made to feel welcome.
Karen H.

When I came in very distraught with my phone bill, James went above and beyond to help me get it straightened out. They were telling me I owed them 1400.00 when I knew I had paid them. James got it traced back and found out that I was right. haven\'t paid a phone bill since. Thank you very much James.
Judy D.

My husband and I would like to express our appreciation for the consistently outstanding service that we have received from Colleen Wyhoda. Colleen has always been such a pleasure to deal with. She is very patient, friendly, and accommodating in assisting us with our concerns. Her prompt and efficient attention is truly appreciated, and we are grateful to have an individual of this caliber to advise us. We are quick to recommend the services of the Healthcare and Municipal Employees Credit Union based on the excellent customer service we have experienced with Colleen.
Sincerely,
Ron and Cathy S.

Always more than willing to go the extra mile when he is handling our transactions or request for info, not only myself but my family has high regards for the way he treats clients.
Doug F.

The staff at the Brantford branch are exceptional employees.
Cam G.

We recently opened a Merit Line and had difficulties with every step of the way. Each staff member at one time or another over the last 3 weeks has been so incredibly patient and kind with me until I understood what I was doing wrong and never once made me feel like I was challenged, even though I was having a great challenge. I applied on-line, the communication for information, signing documents, understanding what kind of financial assistance we really needed was beyond reproach. We have been members for over 20 years. I have never had such assistance and always with a smile. This experience has put a great relief into our lives. My husband and I are very thankful for the wonderful and helpful staff at the Brantford Branch.
Janet B.

Always friendly, courteous, and smiling (Ruth)! Acknowledges me by name!
Rachael L.

We recently took a mortgage out and Lena was so helpful, it was actually the first time I have been made to feel important and not like i was out begging. Thanks to Lena!!!!
Cindy F.

Hello, When you had you\'re Jackson branch Daniella opened the new account and did extra for me.I\'m on disability & appreciated it and she was always there to answer any questions I had...with a welcoming smile. She was friendly,curtious & outgoing-you should be proud of her. I just wish I knew which branch she was at now. She does an excellent job!!!
Dan S.

She is helpful (Debbie), compassionate, willing to go beyond 9-5 mentality and sees the big picture in helping and recommending financial planning. She made us feel like we were part of a family. We have stayed with this Bank primarily because of the staff at Main West. We are treated with respect, courtesy, honesty and above all dignity. Deb leads the pack but she had an excellent teacher in Liz Galoni.
Corinne L.

Can I nominate two staff? Bonnie and James are excellent members of your staff team!! Over the years that I have been a member they have always remembered me by name and exhibited stellar customer service skills. I will often let people go ahead of myself in line to wait for either of them because they are efficient and enthusiastic workers who genuinely care how members are doing and don\'t rush. I know this isn't anything outstanding to you I\'m sure but they are outstanding to me and I will keep going to their wicket for my banking needs.
Tiffany J.

Hi Charlie;
I am sorry to bother you again but it is my pleasure to to send the nomination. As I am sure you know she truly deserves it.
Since you are mentioning Liz at an upcoming staff meeting can you plese also mention what a wonderful job everyone has done. From the West Hamilton Branch as well as the Limeridge Branch. I have been with the credit union about 3 years now and I am never going to leave. Your institution treats people like a person and not a number like the others ( we will not mention any names ). When you call you speak to a real person and can get real answers from that one person without being shuffled to a million different places and spending unneccesary time on the phone. All the staff I had the pleasure to deal with have been astounding and so friendly.
I tell anyone who will listen that we bank with HMECU and that your values are what keeps us there. Customers are not a number but real people. When I come into the branch I feel like I am visiting a relative. It is a very warm atmosphere, and the staff, even if they have never seen you before treat you like they've known you all their life. That warm and personal touch is what makes you so much better than the others.
Thank You so Much
Charlene C

She (Valli) made us feel so welcome as new members and helped us out with everything we needed with ease. Deby P.

Debbie Farrauto has always provided outstanding professional service as well as advice for us for many years. She has always gone beyond the call of duty to assist us, and this has always been appreciated. We could not ask for a kinder professional to guide us with our finances.
Thank you,
Christine W.

Not only does she remember my name, but she always greets me with a smile and that in itself says a lot. Furthermore, she recommended that I open an investors savings account and pay my bills on line(a huge time saver!) So Cheers to that bubbly blond I call Kates she's a top notch gal!
Kevin R.

He (James) goes out of his way to make me feel special, always has a smile and very helpful.
Beverly M

I know that it stated "Staff Member" however, I would like to nominate the whole staff (Brantford branch). Each time I go to the bank, I am greeted by name and always with a smile. Cheerfulness and helpfulness ring loud and clear the minute I step into that bank. Banking is a total joy at the Brantford bank, even if I am paying my bills! They always make me feel more than a SuperMember, more like family!!!
Daphne V.

Hi Charlie
Please forgive my tardiness in sending of this little note of thanks. As always, was good to see you ... looking happy and healthy as always. As with any other staff member I have been in contact with at the credit union Laurie was great .. as was Joanne .. please convey our appreciation to both of them. Doug was impressed with their professionalism and willingness to help.
All too often we are quick to send off notes of complaint . so seldom do we take a minute or two to say "well done - and thanks" .... so please consider this a big THANKS... to all of you
In closing, thank you for your continued support ... but most importantly for being the kind, gentleman you are! Linda S

Hi Charlie. This isn't a complaint by any stretch of the imagination.
I have been a member of HMECU since late 2001 and still don't think I can find the right words to adequately describe the staff and the help, assistance and caring they always display. Since becoming a member I have applied for and received several Stocking Stuffer Loans and recently applied for and received a line of credit. Barb is fantastic, always taking the time to sit with me and go over my applications and answer any questions I have (I have a lot of questions). James recently assisted me with getting a line of credit. I could continue to name almost the entire Hamilton HMECU staff and how great they all are but I guess you already know how great they all are. Whether I'm running in at the end of the day or trying or to decide how much to deposit the staff at HMECU is always patient, friendly and extremely helpful. I always say "Thank you" and let them know how great they are when I'm in one of the branches but I thought I would let you know how great I think they all are. Thank you for taking the time to read my non-compaint.
Faith B.

She (Barb) has always gone beyond in helping me with all of my personal banking needs. Barb has a great amount of experience and knowledge and somehow makes the impossible seem possible. She is a very dedicated and hard worker who goes beyond the normal call of duty.
Christa Y.