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WOW!! Service Beyond Expectations
At HMECU our mission statement reads as follows:
To be our members’ primarily financial institution by providing a wide range of competitively priced products delivered with service that exceeds their expectations, while maintaining high standards of integrity and financial stability.
While everything in our mission is important, we would like to give you the opportunity to provide us with some feedback about how we’re doing with the part about “delivered with service that exceeds their expectations.”
Please take a moment to tell us about an outstanding service experience you’ve had while dealing with our staff.
The acknowledgment submitted will go directly to our CEO and we promise to formally recognize the staff member.
Please complete the information below and click submit.
Thank you for taking the time to share your HMECU outstanding service experience |
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Previous recognized people. WOW!
Good Morning Mr. Collura:
I just wanted to take the opportunity to give some positive feed back about one of your employees who I feel deserves to be recognized as a job well done.
I have been a member with your credit union some time now and joined when I was actually a manager with another credit union when we were at the HPH on the mountain. What drew me to your credit union was first the comments from the nurses that use to come into our office. I remember applying for a position and having an hour interview with you and realizing why your credit union runs as well as it does, with a great leader like yourself.
I first applied for a loan back oh I don't know it feels like forever and at that time I believe it was Lena that really listened to me and helped. She moved I believe to Brantford and from that time on I have had the pleasure of dealing with Joanne Foster. I really cannot say enough about her. She is kind and understanding and always there when you need her. I have called on her many times in the years I have been a member and she is always ready and eager to listen to my circumstance. I work in a seasonal job where all our income comes in the summer months and it gets very light in the winter. We purchased a larger home 2 and half years ago and just as that time the markets started to crash and working in the recreational vehicle industry I have just gone through a very difficult 8 months and having that reflect in my credit bureau.
Again I called on Joanne and she was there for me, lending a caring ear and again understanding my situation, she has come to my rescue, because of my past repayment at your credit union and the relationship we have built over the years.
I understand your banking practices have tighten up due to the economy and you are looking closer at the members you lend to, but I truly thank you for being people focused and really caring about us. Joanne has put her neck on the line for me and I will never let her down.
Joanne is truly a person who went over and beyond in this situation and needs to be rewarded for her actions.
Yours truly,
F.J.
Staff Member : James and Nancy!
Outstanding Service Experience Details : Always so welcoming and just an absolute pleasure to talk to for those 3-5 minutes in my day!
Craig B.
Laurie Ryan-hill
Outstanding Service Experience Details : I have needed a little extra help regarding loans on two occassions and Laurie has always made the
challenge seem easy. Laurie finds solutions not road blocks and she does so with a smile. Laurie is a pleasure to deal with!!
Frank P.
Laurie is the bank manager at the Limeridge branch, and we would like to send a bit WOW to her for such wonderful service. She has always been there when we have needed her help. She has always managed to make things easier for us just when we needed it. So we thank her very much for always being there. This credit union is like walking into family every time we come in. Thank you HMECU!
Michelle M.
This email is long overdue.Ruth is an exceptional employee. I have yet to have a bad experience while doing my banking with Ruth. During the summer, I had the pleasure to stumble upon Ruth once again while banking, and for some reason, I always leave with a smile. Keep up the good work Ruth!ps. tell her sorry for the extremely tardy nomination. I forgot her name :P:D Won\t happen again.
Mark Z
I applied for a loan on-line on Monday of this week today is Friday. Tuesday morning Ms. Nancy Cooper contacted me by telephone and the loan was approved on Wednesday. Very speedy service.The WOW Factor really hit me when Nancy Cooper suggested a way of structuring the loan to ensure that in a few short years I would not only re-pay the $20K loan, but also have an additional $20K cash in the bank as well. She really knows her stuff!Nancy took the time and trouble of familiarizing herself with my very thickfile to such an extent that she was able to suggest a way for me to reach a financial goal to purchase another real estate propertyI hadn\t even mentioned! I was amazed!So in addition to spectacular customer service in terms of courtesy, precision, accuracy and professionalism - Nancy found a way for me to be $20K wealthier. I am usually pleased with the quality of service at HMECU, but Nancy went above and beyond. When I left the ba!
nk and walked out to my car I actually said to myself \WOW\! Even if I become spectaclularly rich I will never bank anywhere else and thanks to Nancy that day may come sooner than I thought.
Andrea A.
Dear Charlie: I know that this is supposed to be for complaints, but I hope that you will take compliments here too! I want to acknowledge and thank Barbara Armes. I visited her some months back weeping and frightened about my future. I didn't know what to do or how to do it. She was an amazing to me and I can not even begin to start to tell you how she helped me and continued to be a support to me throughout my ordeal. I don't know what would
have become of me without her knowledge, strength and advice. She treated me like a friend although we had never met before. It's very rare to get that kind of service and care in today's world! Graham Clark has also been very helpful to me in advising me what next steps I need to take to secure my future and actually get to retire. You should be very proud of your staff. They are the best! Thank you Miss B.
Tracy is the office manager for the new office at the Hamilton General Hospital. Charlie - what a perfect pick. She is friendly, outgoing and makes people feel at ease. The right first impression.
Cynthia B.
Dear Mr. Collura,
I am writing to thank you and your team for the caring and professional assistance I received after I discovered that my debit card had been de-frauded on September 17, 2009.
I spoke to you that evening when I was panicking that my trip to France would be compromised. Your authoritative and calm manner were very re-assuring and gave me confidence that the situation would be remedied. On Friday when I contacted your staff in Brantford, they were extremely accomodating to my schedule and very helpful. In 20 minutes, I had my new cards activated and the money returned to my account.
I have told several colleagues and friends about the efficient and customer-focused care I received at HMECU during this crisis and thank you again for your help. Because of you, I enjoyed my 2 weeks in France and came home with some very nice new shoes :)
Best regards,
Norica S
James: Outstanding personality always so neat,courtesy is always there far and above. But all others staff memeber do show the same tributes but James stands out.
Marvin H.
Kathee and Brooke
I find that I get a wow experience everytime I visit this branch. These ladies are both super at their jobs, friendly, personable and are as sweet as can be! I look forward to seeing them everytime I go there. Thank you Kathee and Brooke!
Bill R.
Employee beyond my Expectations.
This is to let you aware that Tracy Cain has acted repeatedly by her services beyond my expectations and therefore wish to let you know of my acknowledgement. I must also let you aware that all the other employees in that branch at Limeridge I have come in contact with are also outstanding. Thanks to everyone for their caring services.Keep up the good work. Iris S.
Hi I would like to nominate Tracy Cain for an exceptional staff member. We have always liked banking with HMECU but we moved to Cambridge more than 3 years ago. I travelled through Hamilton for one year, but finished school so no longer needed to. We deposit cheques once a week and Tracy has set it up so when we deposit it in Cambridge, she can release the cheques after a day or so instead of the 6 days Cambridge holds it! it has been very appreciated. She also has given us reminders via email to make sure we are getting the best services!! Thanks! Dave L.
Just as an aside; I want you to know that James has to be one of your best employees at the bank. He is always very personable, and is a pleasure to deal with. While all of the tellers are very nice, I would have to say James deserves the extra "star". He truly puts forth an excellent image of the HMECU. I would be most appreciative if you could make sure Charlie is also aware of my comments.
Best regards,
Bob J.
Joanne Reaume-Engleby
Outstanding Service Experience Details : I have been banking with the CU for about 8 years and have always been able to depend on Joanne for all my borrowing needs etc. I recently went through a divorce and Joanne assisted me with setting up my child support payments and also worked with me to arrange a possible payment plan on all my outstanding debts from my former marriage without going bankrupt. I recently started doing some banking with BMO but they have seriously lacked the service I have come to enjoy from the HMECU! Infact I will be moving ALL my banking BACK to the HMECU.
David M.
Pat Villeneuve
Outstanding Service Experience Details : I recently applied for a loan. I was most impressed by Pat\s cheerfulness, courtesy and efficiency. Keep up the great work Pat!!
Henry E.
BONNIE
Outstanding Service Experience Details : BONNIE WAS TODAY AND ALWAYS IS VERY POLITE, FRIENDLY, EFFICIENT AND HELPFUL EVERY TIME I VISIT HER SITE. SHE IS THE BEST!
Roger C.
Leslie Lawson
Outstanding Service Experience Details : She is friendly and always pleasant no matter what kind of day she\s having. She\s always available and knowledgeable for the smallest question even tho she\s not at the tellers desk anymore. Leslie is definitely an asset to your team!
Linda B.
Mary Metcalfe
Outstanding Service Experience Details : Mary was honest and forthright, professional and yet down to earth. We made a conection shortly after we got into our conversation and it continued right through. She took the time to attend to my queries and was pleased to take me on as a new customer of the credit union. When we met face to face the following day, it was with the same presentation and rapport that we had developed over the phone. Many thanks to her and Pat and I want to say Bonnie but could be wrong who stayed past closing just to ensure my account was set up. A Big WOW to Mary and her team. Thank you.
Brenda D.
Colleen Wyhoda
Outstanding Service Experience Details : We appreciate all of the staff of HMECU and the personal service that we enjoy. In particular, Colleen has provided us with excellent service for many years, but she was especially helpful to us in December when we became the victims of fraud. She was quick to respond, reassuring and took the extra time to answer all of our questions. Thank-you Colleen!!
Melanie K
Rita Fredson
Outstanding Service Experience Details : Rita has helped me to re-establish not only my credit, but my faith in myself as a strong independent woman. Starting out alone as a woman can be hard, but with Rita\s letter of recommendation I was able to do just that.Rita has also helped me through some very difficult financial difficulties when no one else would even listen to me. She is compassionate, caring, non-judgmental and always willing to try and help.I would not be where I am today if it had not been for Rita\s help and for that I am extremely grateful.Sincerely,
Wendy N
Nora
Outstanding Service Experience Details : Nora is truly a welcome addition to the Brantford Branch. I don’t have a need to go there very often but when I do Nora will always welcome me by name. She is always so friendly and helpful and it is so nice to be greeted by her. I know she also does this for my other coworkers as well. Keep up the great work Nora!
Karen W.
Margaret has stepped us through two morgages at a time they have been most stressful to us due to personal reasons. Her professionalism is second to none and I often find myself quoting to many other business owners how the type of service Margaret offers is from times gone by. She has even checked in on us whilst on Holidays to ensure the transition has gone smoothing.We will never forget the service and the reflection she has left us when dealing with the Credit Union.Thank you Margaret
Shawn V
Gisele,
Outstanding Service Experience Details : Once again Gisele had come to our rescue. We were in a situation that we had no idea how to handle. So we called Gisele who never once hesitated to help us, she was such a great support through the ordeal. When a situation arose that she was not familiar with she was quick to go to other resources for help. With the phone tag that Gisele and Laurie had to do showed us that they are true professions who are very proud of the work they do for others. Our ordeal was such a stressful time for Dave and I just before Christmas and not knowing what our outcome would be was enough to send us over the edge, but Gisele was the one who helped us to hold it together. We would call her with information and she was quick to take it from us and deal with it. Once again Gisele thank you thank you thank you for everything you did for us. You are a true asset for HMECU.
Diane R.
Brantford Branch
all the staff
Outstanding Service Experience Details : When I was in hospital last January through to end of March, the staff went out of their way to help my husband look after my financial responsibilities. Thank you to each and every one of them!!!
Kathy H.
Nora Gefucia; Annette Wilmot; Joanne Enaheroy; Lena Graves; Kim Williamson;
Outstanding Service Experience Details : You walk the door and they call out your name with a warm smile. And usually time permitting, ask about kid\s, family, showing a genuine concern! That\s special! Each have gone out of their way, staying past closing for me etc... so all the staff deserve a nomination. From your happy client, Cliff.
Cliff C.
Dear Mr. Collura:
It is me again, the "happy HMECU customer..."
Last week I went to your Bank with a proposition in mind.
To my surprise I ended with an unexpected and better deal thanks to the professional, friendly and assertive attention of Joanne Foster.
On your site you asked for the unhappy customer (s) to contact you but I want to be an exception to the rule... I want to let you know how thankful I am as a customer of your Bank thanks to Joanne's business' attentions.
Yours truly,
Rodrigo B.
Nasim S.
Outstanding Service Experience Details : I had the unfortunate incident of inadvertently leaving my atm card at the st joes branch on a Friday, prior to leaving for a week long summer holiday. Nasim had the foresight to take the card to the Limeridge branch, which would be open on the Saturday and call me at home to let me know that the card was there. This was great service!!She is also very informative, friendly and very professional and I thank her immensely for her foresight in regards to the aforementioned situation.Thanks. Kathy Lubera
Kathy L.
all staff
Outstanding Service Experience Details : Their has never been a time when I come into the branch witch is no often that everyone is outstanding in my mine there helpful ,curtious and I feel confortable when I am dealing with the staff. So if your going to pick anybody my vote goes for everybody JT
John T.
VALLI, MICHELLE, PATTY, KIM, IOLE!
Outstanding Service Experience Details : I WOULD LOVE TO NOMINATE ALL THE LOVELY, FUN, BEAUTIFUL, SENSITIVE, AND WISE LADIES THAT WORK IN THE BASEMENT. THEY DO NOT GET MUCH RECOGNITION FOR ALL THE HARD WORK THEY DO. SOMETIMES I THINK THEY ARE LIKE THE UNSUNG HEROES OF OUR CREDIT UNION. NOT ONLY DO THEY SERVICE OUR MEMBERS BUT ALSO SERVE THE STAFF!
DID I MENTION THAT THEY ARE BEAUTIFUL? THEY ARE NOT IN THE BASEMENT FOR LACK OF BEAUTY BUT BECAUSE THEIR REWARD IS IN SERVING THE MEMBERS AND THEY DO NOT NEED THE CONSTANT PRAISE AND RECOGNITION THAT OTHERS DO.
SO CHEERS TO THESE WONDERFUL GIRLS!!!
Abi S.
Charlie, I brought my eighteen year old daughter, into the Limeridge Branch last week to apply for a student loan. I would like to draw your attention to the outstanding professional service that James Lounsbury provided to her
Se was quite anxious at the thought of the whole thing but had her mind quickly set at ease by the personable, down-to-earth and professional treatment of her by James.
As soon as we left the Branch she expressed her delight at how great James was to deal with. She plans to close her account at Canada Trust and move to HMECU.
I thought you should be made aware of when a member of your staff provides quality service and goes beyond what is expected of them.
Regards,
Don F.
Hi Charlie
I am a member of the Credit Union and I have recently did business with the Main West Branch and I needed to let you know that I am so welcomed in that branch and the tellers are always so friendly even though I am not one of your high end customers with lot's of money I feel so good when I need something from them. I recently dealt with Rita in Loans and she was so quick to help me and James was so friendly and polite and tried to make things as easy as possible for me. I just love doing business with the Main West Branch. Please extend my Thanks to that Branch.
Ann T.
Tonya
Outstanding Service Experience Details : I would like to say that Tonya ( Receptionist) is always professional, polite and helpful when dealing with clients on the phone. She has always helped me with issues I may have or direct me to the right person to speak with. Thank you Tonya for pleasant customer service.
Dawn H.
Good morning Charlie.
I have been dealing with the HMECU for so many years now that I forget.
I have recently experienced a situation which required a substantial increase in my line of credit, not to mention the stressful personal situation I found my self in.
Due to the very helpful and understanding assistance I received, I thought that it was time to let you know that you have the best employees walking on this planet!
I have always rec’d excellent service over the years without recalling any reason for a negative comment.
Your employees have always been courteous, knowledgeable and helpful and I could name a quite few.
Keep up the excellent work, and it really does make a difference when you can actually walk up and talk to a REAL person.
Special thanks to Barb for all her help.
Thanks again.
Peter G.
Limeridge Branch
Outstanding Service Experience Details : I don\'t have anyone in particular, but all of your staff are exceptional. Even in my times of dire straits they have spoken to me with nothing but understanding and respect. I am proud to bank at HMECU. All of the staff are fantastic & I have never had a bad experience.
Colleen G.
All
Outstanding Service Experience Details : I unfortunately had an emergency situation arise on a weekend, and needed to access my account. Having recently declined a debit card on my account (which I will now get), I remembered just logging in for the first time and seeing that the Hamilton Branch was open on Saturdays. I frantically got on the highway from Brantford, and called ahead to the Limeridge Branch letting them know I was on my way. I pulled onto the parking lot at 12:04pm and the wonderful staff waited for me to make my withdrawl.
I can\'t tell you how much this was appreciated and this type of service is unheard of at other banking institutions.
Unfortunatley I was too distracted to get the names of the receptionist on the phone that I talked to and the teller I dealt with. They were wonderful and very understanding.
From the bottom of my heart THANK YOU!!!!!
Laura G.
Pat Villeneuve
Outstanding Service Experience Details : Although I usually go to the Limeridge Branch, my loan application was redirected to Pat at the Main West Branch. She handled my application and consolidation with total professionalism but yet she was super nice. She asked the right questions and found a great solution for me that I didn’t even think of. For me, sometimes dealing with banking can bring out anxiety. But her demeanor is so pleasant. She exudes niceness and calmness. She\'s super efficient and organized and because she had it all together I didn\'t need to get all flustered. I\'d deal with her again anytime even if it means driving across town!
Kathleen S.
Elizabeth Galoni
Outstanding Service Experience Details : Liz has gone out of her way for four years to help me with every transaction.
I have had to work hard to re establish personal credit and finance history and her warm, professional, patient and friendly manner has helped me out every step of the way. It\'s service like this that differentiates HMECU from any other institution.
Thanks for treating me like an individual and helping me out whether with loans, mortgages investments etc.
Thanks for being there along the way.
Michael D.
Kim Williamson
Outstanding Service Experience Details : Double Debits - paying bills to the wrong a/c\'s after moving - just the greatest service and quick. My experience with the credit union is always good.
Ruth G.
Leena
Outstanding Service Experience Details : My wife and I were in the Limeridge brach today to apply for a loan and handle some other banking business. Leena was very helpful and courteous to both Linda and I.
We are both proud to be members of HMECU.
Thank you
Robert K
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| HMECU Prime |
4.10% |
| Loans From |
6.10% |
| Lines of Credit From |
6.10% |
| Mortgages From |
3.00% |
| Savings Accounts up to |
0.80% |
| GIC's up to |
3.25% |
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