Fraud Prevention

How much do you know about fraud?

At HMECU, we think it's important to educate our members to ensure that you are able to recognize potential fraud and protect yourself from being victimized. Below, we have compiled important fraud prevention tips to help you stay secure!

Online Banking Alerts

Online banking security alerts can help you stay informed about the activity on your account! Choose from a variety of alerts that you can personalize to meet your needs. You can receive alerts by email and/or text message any time, anywhere.

Set up to receive an alert when:

  • Your online banking account has been logged into
  • Your online banking account has been locked out (incorrect response to security question)
  • Your Personal Access Code (PAC) has been changed
  • A new bill payee has been added to your online banking account
  • A new Interac e-Transfer recipient has been added to your online banking account

To set up an alert:

  1. Login to your online banking and click Messages and Alerts from the menu on the left.
  2. Under the heading Alerts, click Get Started Today.
  3. Click on the alert you wish to enabled and click Get Started.
  4. You must accept the User Agreement to proceed.
  5. Set up your email and/or mobile phone number where you would like your alert(s) to be sent to. Once you submit, you should receive a confirmation email and/or text message that your contact information was added successfully. Note: you must select at least one contact method to receive alerts.
  6. Continue with creating the alert by checking the box beside which email and/or mobile phone number you’d like to receive this alert.
  7. A confirmation will appear “The alert has been successfully added”.

Note that we will never ask for your account number, passwords or sensitive information in any of our alerts to you.

Education and Prevention

Credit and Identity Theft Education - Equifax
Empower yourself with the credit and identity theft knowledge you need to feel more confident in your financial future.

Protect Yourself Against Fraud - Government of Canada
Know how to recognize a scam and protect yourself from identity theft

Identity Theft and Identity Fraud Victim Assistance Guide - RCMP
What should you do if you become a victim?

Scams and Fraud - RCMP
Every year, thousands of Canadians fall victim to fraud.

Protect Yourself from Phone Fraud - Canadian Anti-Fraud Centre
You can stop phone fraud - just hang up!

The Little Black Book of Scams - Competition Bureau Canada
The "Little Black Book of Scams aims to increase your awareness of the many different kinds of fraud that target Canadians. It provides tips on how to protect yourself and debunks common myths that might allow fraudsters to gain your trust." John Pecman, Commissioner of Competition

Questions? Contact Us!

If you are ever concerned that you may have been scammed or are suspicious about an email or phone call (or any other situation), please do not hesitate to contact your branch to ask questions or discuss.