At Healthcare and Municipal Employees' Credit Union our mission statement is "to provide the best care of our members' financial needs".

Have you experienced exceptional service from an HMECU team member? Share your WOW! We would love to hear how an HMECU team member’s exceptional service experience exceeded your expectations while helping you meet your financial needs.

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Thank you for taking the time to share your HMECU exceptional service experience. Your submission will be communicated to all staff and may be displayed on our website. By submitting a WOW, you acknowledge this distribution and encourage HMECU to share your WOW!

HMECU Member Testimonials

We would like to thank Nancy for all her help. She has certainly gone above and beyond to really look after our needs. We are finally able to have some peace of mind and will be able to get on track. She definitely made us feel like we matter. Thank you.

- Vicky and Ivan B.

I am writing to let you know of the wise choice I made to join HMECU Branch in Brantford. My experience with the employees of the branch is always been a very positive and a great experience with a lot of care given from loans to investments. I am greeted very positively from all the members Tina, Nora, Annette, Lena, and Brett, always a big hello and inviting smiles. They are the best team of people you could hope to assist in such an important area of our lives.

- Shelley V.

When I walked into the West Hamilton branch I was greeted by Jodi K. She was nothing short then very professional and friendly with all my needs to open my account. If the saying goes "it's not the company name but the employees behind the name" Jodi would be a prime example of making HMECU a great place to bank. Kudos to her and her staff, it is not always about the money but more to being human and feeling as a customer no matter the amount but that we are treated the same.

- Francesco S.

I just wanted to extend my gratitude to HMECU for affording their clients the opportunity to have such positive banking experiences because of staff like Janice. My husband and I were lucky enough to work with her when we were struggling after a few years of financial insecurity. She worked with us to figure out what the best approach was to reach our goal. She took the time to explain absolutely everything, had no trouble answering the million questions we had, and in the end, was able to truly change our lives. We were even able to start an RESP for our twins and start saving again. It's comforting to know that our family's future is well taken care of now because Janice was able to invest her time and energy into helping us out.

Allison and Todd H.

I would like to nominate Debbie and Kim for being so very helpful and kind. They were very supportive when dealing with a banking issue and they made the whole ordeal much easier to manage. Such a great team!!!

- Jen H.

We would like you to know from the bottom to the top whether it was reception, teller, senior representative, or vice president, the experience at the Credit Union was made easier and enjoyable by all the staff. We want to express our thanks to each and everyone. Please know you are all appreciated!

- Dennis and Janette R.

Rob is such a kind, caring and thoughtful person. My husband has been ill and is currently in the hospital, so when I came into pay my bills and was feeling pretty low about my husband's situation. Rob not only processed my bills but his comforting words of encouragement really calmed my nerves. This is a really hard time for my family, but every time I pass by the hospital office, Rob waves to me and seeing his smiling face always brightens up my day.

- Irene F.