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The goal of the Accessibility for Ontarians with Disabilities Act, 2005 ("the Act”) is to create a more accessible Ontario, by identifying, and to the extent possible, preventing, and eliminating barriers experienced by persons with a disability. The Accessibility Standards for Customer Service (“the Standard”) has been established under the Act to ensure goods and services are, where at all possible, equally accessible to every member of the public. The mission of Healthcare and Municipal Employees Credit Union is to be the financial institution of choice among public sector and healthcare employees and their families. In fulfilling our mission, HMECU strives at all times to provide its products and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our products and services and allowing them to benefit from the same services, in the same place and in a similar way as other Members.

Accessibility Policy & Plan

HMECU is committed to ensuring that all members and employees feel that they are valued and treated with respect. Click to download and/or print HMECU's Accessible Member Service Policy. If you are unable to access the Accessible Member Service Policy, please visit an HMECU branch near you to obtain a copy.


HMECU welcomes and appreciates feedback regarding its Accessible Member Service Policy and its implementation. Feedback can be provided in the following ways:

1. In person: visit any HMECU branch or office location.

2. By telephone: please call 905-575-8888 to speak with an HMECU representative.

3. In writing: mail to HMECU, 209 Limeridge Rd E, Hamilton, ON L9A 2S6

4. By our Feedback form: Contact Us