The goal of the Accessibility for Ontarians with Disabilities Act, 2005 ("the Act”) is to create a more accessible Ontario, by identifying, and to the extent possible, preventing, and eliminating barriers experienced by persons with a disability. The Accessibility Standards for Customer Service (“the Standard”) has been established under the Act to ensure goods and services are, where at all possible, equally accessible to every member of the public. The mission of Healthcare and Municipal Employees Credit Union is to be the financial institution of choice among public sector and healthcare employees and their families. In fulfilling our mission, HMECU strives at all times to provide its products and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our products and services and allowing them to benefit from the same services, in the same place and in a similar way as other Members.

Accessibility Policy & Plan

HMECU is committed to ensuring that all members and employees feel that they are valued and treated with respect. Click to download and/or print HMECU's Accessible Member Service Policy. Click to download and/or print HMECU's Multi-Year Accessibility Plan. If you are unable to access the Accessible Member Service Policy or the Multi-Year Accessibility Plan, please visit an HMECU branch near you to obtain a copy.

Feedback

HMECU welcomes and appreciates feedback regarding its Accessible Member Service Policy and its implementation. Feedback can be provided in the following ways:

1. In person: visit any HMECU branch or office location.

2. By telephone: please call 905-575-8888 to speak with an HMECU representative.

3. In writing: mail to HMECU, 209 Limeridge Rd E, Hamilton, ON L9A 2S6

4. By email: HR@HMECU.com

We are committed to ensuring our online services are accessible to all users. The information below suggests how to obtain the best user experience on our website and explains what we have done to make the website accessible.

Adjust your computer's settings for a better experience

You can improve your online experience by customizing your computer's settings to meet your individual needs. For example, you can increase the size of all fonts or change the colour scheme.

Keep your browser updated

We recommend you keep your browsers up-to-date. Newer browsers tend to provide more display options to make content accessible, and may work better with assistive technologies. 

How we have made our website accessible

We have created our website in accordance with the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines (WCAG) 2.0. These guidelines assist website developers by describing best practices for creating websites that are accessible to all users.

Some of the ways we achieve online accessibility include:

• Building webpages in a way that allows you to disable the CSS (Cascading Style Sheets) on your browsers or modify the text size using browser controls if the colours or fonts make content difficult to read.
• Providing a 'skip to content' link at the top of all pages, allowing you to quickly access the body content on each page while avoiding headers and navigation.
• Creating webpages that allow visually impaired users to navigate the site effectively with a screen reading aid. For example, images have text-based descriptions, title attributes tell users where a link will take them if they click on it, and structured headings provide an overview of the site that lets users jump quickly to desired sections.

Contact us if you have trouble using our website

If you experience difficulties in accessing any content or functionality on our website, please contact us. We are always open to making improvements to provide the best possible online experience for our users.