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Lowering Fees Where It Matters
We’ve reduced some fees, including a significant reduction to Non-Sufficient Funds (NSF) fees, to better support members when they need it most.
Service Fees, Made Clear.
Clarity matters when it comes to your money. Our service fees are designed around transparency, fairness, and the real needs of our members, so you can feel confident about the services you use and the choices you make.
Our Approach to Service Fees
Every decision we make starts with our members, including how we structure service fees. These updates are not about increasing profitability. They’re about aligning fees more closely with how services are actually used, and making sure information is clear and easy to understand before any fee applies.
This approach supports members at every stage of life, from everyday banking and borrowing, to investing, estate planning, and major life transitions. And if something ever isn’t clear, our team is here to walk you through your options and help you choose what works best for you.
Updates Designed to Support You Better
Pay for What You Use
Fees are applied more directly to services used, so members who don’t use certain services aren’t paying for them.
Clear and Easy to Understand
We focus on simple language and upfront information, so you know what to expect before a fee ever applies.
Chequing & Savings Plans
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Our chequing plans are designed to support everyday banking needs, with clear pricing and flexible options.
Whether you’re building an emergency fund or saving for a goal, our savings plans are built with transparency and simplicity in mind.
Understanding Our Service Fees
Some services fall outside of everyday account use. Below is a clear overview of these areas, with full details available in each guide.
Clear information for services related to investing, planning, and long-term growth.
Details related to borrowing services, structured to support informed and confident decisions.
Fees related to payments, account maintenance, and administrative requests.
Support during important life transitions, with clear guidance and transparent service information.
Service Fee Update for Members
Posted January 30, 2026
Effective March 9, 2026, we’re making updates to some of our service fees. These changes are designed to improve clarity and fairness, while keeping your needs front and center. This update is part of our ongoing commitment to transparency and better member experiences.
The $1 monthly statement rebate will be ending. The final rebate will appear on statements dated February 28, 2026
Need Help or Have Questions?
Choosing the right options can make a real difference. And you don’t have to figure it out alone.
Our team is always happy to explain your choices, review your situation, and help you avoid unnecessary fees where possible. Schedule an appointment with our team.
Get in touch
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