MEMBER CARD
Member Card Debit Card Limits
There are daily limits applied to a Member Card debit card for cash withdrawals (ATM) and point of sale (POS) purchases. There is also a maximum of 10 transactions per day on a debit card as a fraud prevention measure. To find out your daily limits or to increase your limit for a large purchase, contact your local branch.
Exceeded PIN Tries
If you have exceeded your PIN tries by entering an incorrect PIN 3 times in a row, your debit card will be locked and will not work until your can reactivate your card. To do this, simply visit any ATM and enter to correct PIN number. HMECU staff cannot activate a locked debit card remotely; you must reset your PIN at an ATM or by visiting a branch.
Lost or Stolen Member Card Debit Cards
In the unfortunate event that your Member Card debit card is lost, stolen, or compromised, we have made it convenient for you to take immediate action and protect your funds.
One efficient way to cancel your card is by utilizing our Lock'N'Block feature. With Lock'N'Block, you have the autonomy to take control of your card's security. No need to wait for business hours or contact our branches. Simply access your account through our online banking platform, mobile web, or mobile app. Once you log in to your account, locate the Lock'N'Block icon or access it through the Account Services menu on mobile web. This feature empowers you to freeze your card and prevent any unauthorized transactions. This means that even if your card falls into the wrong hands, it cannot be used until you decide to unlock it.
You can contact your branch directly or reach out to our Support email at Support@HMECU.com or by dialing 905-575-8888.
To ensure a seamless experience, it may be necessary to visit one of our branches to have your card re-issued. Our dedicated staff will assist you in getting a new card and provide any additional support you may require.
Secure Your Debit Card with Ease
We are excited to introduce Lock'N'Block - a new security service that makes managing your debit card security easier than ever before. With Lock'N'Block, you have complete control over your debit card access, and can quickly and easily block or unblock your card whenever you need to.
Lock'N'Block is a first-of-its-kind card block service that is designed with your security in mind. Whether your card has been lost or stolen, or you simply want to secure your finances from unauthorized transactions, you can protect yourself from fraud with the click of a button.
Lock'N'Block is easy to use. Simply log in to your account via online, mobile web, or mobile app, and click the Lock'N'Block icon. From there, you can manage your debit card access with just a few clicks.
You can use this service by following these steps:
Mobile App
1. Log into your HMECU Mobile App
2. Locate the Lock’N’Block icon in the app
3. Select your card and then use the toggles based on what you’d like to block.
You can add a nickname to the card or not. From there you can:
a) Lock this debit card
b) Block ATM transactions
c) Block purchases and refunds or
d) Block all international transactions
4. Saves Changes
Online Banking
1. Log into online banking on your computer.
2. Locate the Lock’N’Block feature under Account Services from the menu on the left hand side.
3. Select your card and then use the toggles based on what you’d like to block.
You can add a nickname to the card or not. From there you can:
a) Lock this debit card
b) Block ATM transactions
c) Block purchases and refunds or
d) Block all international transactions
4. Save Changes
It’s that simple!
You can also use this service to unlock your card and unblock it when you need it.
We hope this service gives you more peace of mind and helps you rest easy knowing that your card is secure.
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